Frequently Asked Questions
Your Questions, Answered
We’ve gathered some of the most common questions our customers ask about our stone worktops, hearths, and installation process. If you can’t find what you’re looking for, please get in touch with our team who will be happy to help.
About our materials
What’s the difference between granite, marble and quartz?
Granite is a natural stone known for its strength and unique patterns. Marble offers classic elegance with its distinctive veining, while quartz is an engineered surface that combines natural quartz with resins for consistent colour and low maintenance.
Are quartz worktops heat resistant?
Quartz is highly durable but not completely heat-proof. We recommend using heat pads or trivets to protect the surface from direct contact with hot pans or cookware.
Do granite and marble need sealing?
Yes — granite and marble are porous natural stones and should be sealed periodically to help prevent staining. Quartz, however, is non-porous and requires no sealing.
Ordering & Design
How do I place an order?
You can start by visiting our showroom or sending us your measurements online. Once you’ve chosen your material and design options, we’ll provide a detailed, no-obligation quote.
Do you offer custom designs?
Yes — we can tailor every detail to suit your space, including edging profiles, drainer grooves, upstands and splashbacks.
Can I order supply-only worktops?
Yes, we offer both supply-only and full template-and-fit services. For supply-only orders, we’ll fabricate your worktops to your exact specifications and arrange delivery or collection.
Templating, Fabrication & Installation
What happens during templating?
Our team will visit your home to take precise laser measurements of your space. This ensures your new worktop fits perfectly, with all cut-outs and details accounted for.
How long does installation take?
Installation usually takes half a day, depending on the size and complexity of the project.
How long after templating will my worktop be installed?
Typically within 7–10 working days, once fabrication is complete in our Ipswich workshop.
Fireplace Hearths
Do you deliver fireplace hearths nationwide?
Yes, we offer nationwide delivery across the UK.
How is delivery calculated?
Delivery is automatically calculated at checkout based on your postcode, ensuring fair pricing and accurate delivery costs.
How are hearths delivered?
Each hearth is securely packaged and delivered on a pallet to ensure it arrives safely and in perfect condition.
Aftercare & Maintenance
How do I clean my stone worktop?
Use a soft cloth and mild soapy water for everyday cleaning. Avoid harsh chemicals or abrasive pads to maintain the surface finish.
Do you offer aftercare advice?
Yes, we provide guidance on caring for your stone after installation, including cleaning tips and resealing advice for natural materials.
Still Have a Question?
Can’t find what you’re looking for? Our friendly team is happy to help with any queries about materials, installation or aftercare. Visit our shooworm or Call 01473 741936